Privacy policy
Rtech Srl processes personal data as part of its day-to-day business activities. We care deeply about the privacy of our users and customers and are committed to maintaining high standards of data protection and security.
This Privacy Policy explains how and why personal data are collected, used and protected when users browse the Website or purchase products through the Rtech Store online catalog. It also describes the types of personal data processed, the purposes and retention periods, as well as the rights available to data subjects and how such rights may be exercised.
“Personal data” means any information relating to an identified or identifiable natural person. Rtech Srl processes personal data using appropriate technical and organizational measures designed to ensure confidentiality, integrity and availability of the information.
All processing activities are carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and with the applicable Italian data protection legislation (Legislative Decree No. 196/2003, as amended by Legislative Decree No. 101/2018).
The Data Controller is:
Rtech Srl
Via Armentarezza 5 – 33040 Premariacco (UD), Italy
Email: info@rtechmx.com
Phone: +39 0432 1616700
Rtech Srl may collect and process the following categories of personal data:
- identification and contact data (name, surname, billing and shipping address, email address, telephone number)
- account and order data (login credentials, order history, purchased products)
- payment-related data (payment method and transaction references; no full payment card details are stored)
- tax and invoicing data (including VAT number, where provided)
- shipping and logistics data, including information required for international shipments and customs clearance
- data related to returns, refunds and customer support requests
- technical and navigation data (IP address, browser type, device information), collected automatically during website browsing
- data voluntarily provided by the user through contact forms or email communications
Personal data are processed for the following purposes and legal bases:
- Performance of a contract (Article 6 (1)(b) GDPR) to manage orders, payments, deliveries (including international shipping), returns, refunds, customer accounts and customer support
- Compliance with legal obligations (Article 6 (1)(c) GDPR): to comply with accounting, tax, customs, consumer protection and other applicable legal requirements
- Legitimate interest of the Data Controller (Article 6(1)(f) GDPR): to ensure website security, prevent fraud, manage disputes and defend legal claims
- Consent of the data subject (Article 6(1)(a) GDPR): for marketing communications and newsletters, where expressly requested by the user. Consent may be withdrawn at any time
Providing personal data for contractual and legal purposes is mandatory. Failure to provide such data may make it impossible to process orders or deliver products.
Personal data may be shared with the following categories of recipients, solely for purposes related to the services provided:
- shipping companies, carriers and logistics providers
- customs authorities, tax authorities and other public bodies, where required for international shipments or legal compliance
- payment service providers and financial institutions
- IT, hosting and website management service providers
- professional advisors (accountants, legal advisors)
- public authorities, where required by law.
All recipients process data in accordance with applicable data protection regulations.
In connection with international sales and shipping, personal data may be transferred to countries outside the European Union.
Such transfers are carried out in accordance with Articles 44–49 of the GDPR and are based on:
- adequacy decisions of the European Commission, where applicable
- appropriate safeguards (such as standard contractual clauses)
- or where the transfer is necessary for the performance of a contract concluded with the data subject
Personal data are retained for the time strictly necessary to achieve the purposes for which they were collected, in particular:
- contractual and transactional data: for the duration of the contractual relationship and thereafter as required by tax and accounting laws
- customer account data: until account deletion or termination
- marketing data: until consent is withdrawn
- data related to disputes or legal obligations: for the period necessary to protect the rights of Rtech Srl.
Data subjects may exercise the rights provided by Articles 15–22 of the GDPR, including the right to:
- access their personal data
- request rectification or erasure
- restrict or object to processing
- data portability, where applicable
- withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal
- lodge a complaint with the competent supervisory authority.
Requests may be sent to info@rtechmx.com.
Rtech Srl adopts appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration, in accordance with applicable data protection laws.
Information regarding the use of cookies and similar technologies is available in the Cookie Policy, accessible on the Website.
Rtech Srl reserves the right to update or modify this Privacy Policy at any time. Any changes will be published on the Website and will take effect upon publication.